FAQ

SPF or Sun Protection Factor usually relates to sunscreen. It measures how effective a sunscreen is in preventing your skin from burning. UPF or UV Protection Factor measures how effectively a fabric is in preventing UV rays (both UVA and UVB rays) from reaching your skin. The tighter the fabric weave, the more effective it is in preventing UV rays from getting to your skin.

The answer YES. Even if you’re wearing an SPF/UPF 100+ rashie like ours, it is advisable to apply sunscreen as no rashie can block out 100% of UVA and UVB rays

Radicool Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Radicoolaustralia.com, you are entitled to a refund/ exchange within 30 days of receipt should it meet the below requirements: 

  • Your order confirmation number is provided as proof of purchase
  • Tags attached are attached to all items
  • Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.)
  • Products returned are sent via your own cost and risk.

We cannot take responsibility for packages that we do not ship ourselves. The products will be your responsibility until they reach Radicool Australia. 

  • Unfortunately, your postage on returns is not refundable. However, if you are returning an item for exchange (ie. The same style is being changed for a different size or colour), you will not be charge by Radicool Australia for delivery of your replacement article.

Shipping and Delivery – Within Australia

  • Shipping in Australia is free for orders over $50 and a flat rate $9.50 for orders under $50.
  • Express shipping for orders over $50 is $5 and $14.50 for under $50. Shipping charges are non-refundable.
  • We try to dispatch all orders same day, however, please allow 1-2 business days for dispatch.
  • Please visit Australia Post to estimate delivery time to your area.
  • All delivery times exclude weekends and public holidays.
  • During busy Sale Periods you may experience a delay in receiving your order.
  • Please ensure you enter your postal address fully and correctly. Including the business name if applicable and postcode.Radicool Australia is not responsible for any delays or missing parcels as a result of an incorrect or incomplete delivery address.

Store pick up from our office warehouse in Melbourne is available! We will notify you within 24-48 hours once your order is ready for collection.

 

Free Delivery Terms & Conditions

  • FREE delivery is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for FREE delivery is calculated after any promotions and discounts are applied.

New Zealand

  • Shipping to New Zealand is free for orders over AUD $75 and a flat rate AUD$15 for orders under AUD $75
  • Express shipping over AUD $75 is AUD$20 and AUD$30 under AUD $75. Shipping charges are non-refundable.
  • Delivered within 10 business days
  • Delivery is not available to PO BOX

All other International Countries

 Under $50 (USD & EURO)Over $50 (USD & EURO)
USUK & EUROPEUSUK & EUROPE
STANDARDUSD $9.50€9.50FREEFREE
EXPRESSUSD $25€30USD $20€20

 

  • Delivered within 10 business days
  • Delivery is not available to PO BOX.

Shipping and Delivery – International

  • We try to dispatch all orders same day, however, please allow 1-2 business days for dispatch.
  • Check your local customs/ import taxes prior to ordering. Radicool Australia is not responsible for any import fees, duties or taxes charged on purchases as this is outside of our control.

Delivery Terms & Conditions

  • Radicool Australia will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Radicool Australia will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

KIDS HAT SIZE

CM

INCHES

INFANT

49.5

19.5

SMALL

53.5

21

LARGE

56.5

22.3


ADULT HAT SIZE

CM

INCHES

ONE SIZE FITS MOST

57

22.4

SMALL

59

23.2

LARGE

62

24.4


SIZES

CHEST

WAIST

HEIGHT

CM

inches

CM

inches

CM

inches

0

48

19.2

51

20.4

73

29.2

1

50

20

52

21

82

32.8

2

52

21

53

21.2

91

36.4

4

56

22.4

55

22

109

43.6

6

60

24

57

22.8

122

48.8

8

65

26

60

24

134

53.6

10

71

28.4

64

25.6

145

58

12

74

29.6

66

26.4

150

60

14

77

30.8

68

27.2

155

62

XS

87

34.8

77

30.8

S

92

36.8

82

32.8

M

97

38.8

87

34.8

L

102

40.8

92

36.8

XL

107

42.8

97

38.8

XXL

112

44.8

102

40.8

3XL

117

46.8

107

42.8

4XL

122

48.8

112

44.8

THANK YOU

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